Need help?
Get help with any of the cyber-jack.uk apps. Each app has its own troubleshooting page and contact email. If email back-and-forth isn’t enough, you can give me direct remote access to your machine to fix things hands-on.
Per-app help
Each app has FAQs and a dedicated contact email.
Or just send me a message
For anything cross-app or unsure-which-app: drop a line below or email [email protected] directly. I read every message and try to reply within 1 to 2 working days.
Live remote support
If your problem needs hands-on help, install the small support tool and I can take a look at your screen directly. You stay in full control, you see everything I’m doing, and you can close it any time. Nothing stays installed once you close it.
Open the support tool- Click the button above and pick your OS (Windows / Mac / Linux / Android).
- Download the small installer and run it.
- Email or text me the 6-digit code it shows. I’ll connect within a few minutes.
Windows tip - if you see “Windows protected your PC”, click More info then Run anyway. The installer is signed but doesn’t yet have the install history Microsoft uses to skip the warning.
iPhone / iPad - Apple doesn’t let third-party apps share or control an iOS screen, so remote support isn’t possible on iOS. Use Apple’s FaceTime screen-share with me instead, or describe the issue by email.